Privacy Policy
Melbourne United’s Privacy Policy
Our Privacy Commitment
Melbourne United Basketball Pty Ltd ACN 626 901 102 and its related entities (Melbourne United, we, our or us) is committed to protecting the privacy of your personal information. This policy explains how Melbourne United manages the personal information that we collect, use and disclose and how to contact us if you have any further queries about our management of your personal information. This policy does not cover personal information collected or held by Melbourne United or any of its related bodies corporate (as applicable) about its employees.
Melbourne United is bound by the Australian Privacy Principles in the Privacy Act 1988 (Cth) (Privacy Act) which regulate how we may collect, use, disclose and store personal information, and how individuals may access and correct personal information held about them. Melbourne United is also required to comply with the Spam Act 2003 (Cth) and the Do Not Call Register Act 2006 (Cth).
We may change our Privacy Policy from time to time by publishing changes to it on our website. We encourage you to check our website periodically to ensure that you are aware of our current Privacy Policy.
If you have any questions regarding Melbourne United’s Privacy Policy or would like us to send you a copy of this policy please contact our Privacy Officer using the details provided below. Our Privacy Policy may be amended from time to time. The current version will be posted on our website.
What is Personal Information?
Personal information is any information or an opinion, in any form and whether true or not, about an identified individual or an individual who is reasonably identifiable. Examples include an individual's name, address, contact number and email address.
Sensitive information is a special category of personal information. Sensitive information includes health information and information about a person's race, ethnic origin, political opinions, membership of political, professional or trade associations, religious or philosophical beliefs, sexual preferences and criminal history.
How does Melbourne United Collect and Hold your Personal Information?
We may collect personal information about you in the course of your dealings with us (for example, if you make an enquiry, become a member, purchase products or services from us, subscribe to any publication of Melbourne United, enter a promotion or access our Website).
The type of personal information we collect will depend on your dealings with us. Generally, we will collect your name, date of birth, address, telephone number and email address. We may also collect other personal and sensitive information from you. For example when:
• You visit our website; or
• You enquire about a product or service offered by us; or
• You enter into any trade promotions, competitions or other offers with Melbourne United or its partners; or
• You fill in and submit a form on our website; or
• You contact us by telephone, mail, email or online; or
• If you are applying for a position with Melbourne United, then the personal information we collect may include your resume, qualifications, skills, education provider and history, work history and residency status. We may need this information to assess your suitability for a position with Melbourne United; or
• If you establish an account with Melbourne United in order to purchase goods or services then the personal information we collect may include proof of identity information, including:
-Passport;
-Drivers licence number or other government identifier;
-Information in respect of product and service usage, club affiliations, event participation and game attendance, responses to offers made and/or promotions run by Melbourne United or its affiliates, payment patterns and history, and inquiries and complaints.
• We may need this information to ensure our customer records are accurate and upto-date for marketing and product/service development purposes in accordance with this Privacy Policy.
• Sometimes we collect personal information about customers or potential customers from a third party or a publicly available source, or from marketing and similar lists legally acquired by us.
• If you provide us with personal information about another person (such as a family member), please make sure that you have their consent to do so and that you tell them about this policy.
• If we are unable to collect the personal information we require, or the information provided is incorrect or incomplete, this may affect our ability to communicate with your or provide products or services to you.
What Kind of Personal Information Does Melbourne United Collect and Hold?
The kinds of personal information that we collect and hold about you will depend on the circumstances of collection, including whether we collect the information from you as a user, customer, provider, contractor, supplier, stakeholder, job applicant or in some other capacity.
For example, if you enter a trade promotion offered by us, we may collect your name, address, email address, telephone number, date of birth and any other information required to provide you with the quote. If you deal with us in some other capacity (for example, as a provider, a supplier or a stakeholder), we may collect your name, contact details and any other information you choose to provide to us.
In general, we may collect the following personal information from you:
• Name;
• Mailing or street address;
• Email address;
• Telephone number and other contact details;
• Age or date of birth;
• Credit card information;
• Your device ID, device type, geo-location information, computer and connection information, statistics on page views, traffic to and from the sites, ad data, IP address and standard web log information;
• Details of the products and services we have provided to you or that you have enquired about, including any additional information necessary to deliver those products and services and respond to your enquiries;
• Any additional information relating to you that you provide to us directly through our website or app or indirectly through your use of our website or app or online presence or through other websites or accounts from which you permit us to collect information;
• Information you provide to us through customer surveys; or
• Any other personal information that may be required in order to facilitate your dealings with us.
Any personal information that you provide via our website is collected and stored by Melbourne United.
To provide some of our services, we may be required to collect and hold your sensitive information. We will only collect sensitive information about you with your consent (unless we are otherwise allowed or required by law to collect that information).
If you provide your personal information to a third party via Melbourne United (for example, to purchase products or services on a third-party website which is linked to Melbourne United) that information is collected and managed by those third parties. You should familiarise yourself with their privacy policy prior to deciding whether you wish to provide them with your information.
If you provide us with information about another person, you must obtain that person’s permission to give us the information and inform them of this policy. If we are not able to collect your personal information, we may not be able to provide you with our products or services or do business with you or the organisation with which you are connected.
Purposes for which Personal Information is Collected, Held, Used and Disclosed
We will use and disclose your personal information for the purposes for which we collected it, and for other related purposes that you would reasonably expect.
Generally, these purposes include:
• Responding to your enquiries;
• Marketing and promotion;
• Providing you with our products and services (including developing new products and services);
• Obtaining your feedback; and
• Running promotions and for our general business operations (for example, maintenance of our business records, compliance with our legal and insurance obligations and statistical and analysis purposes).
Direct Marketing
By providing us with your personal information, you consent to us using your personal information for the purposes set out in this Privacy Policy. You agree that we may send you such information by post or by electronic means (including e-mail and SMS). You can optout of marketing and promotional communications at any time using an opt-out mechanism in our communications, or by contacting Melbourne United via the details below.
We may disclose your personal information to our licensees, agents, contractors, professional advisors, insurers, promotion partners and/or relevant sporting bodies or programs in Australia for the purposes set out above. This includes, but is not limited to, the National Basketball League (NBL).
Apart from the above instances, we may also use and disclose your personal information with your consent, to lessen or prevent a threat to an individual or public health and safety and as otherwise required or permitted by law or any enforcement body.
If you want to know how we obtained your personal information, please contact our Privacy Officer using the details provided below and we will let you know unless it is impracticable or unreasonable to do so.
Data Quality and Security
We may store your information in hardcopy and/or in electronic form. We will take reasonable steps to ensure that your personal information is protected from misuse, interference and loss and from unauthorised access, modification or disclosure.
This may include a range of systems and communication security measures, as well as the secure storage of hard copy documents. In addition, access to your personal information will be restricted to those properly authorised to have access.
We rely on the personal information we hold in conducting our business. Therefore, it is very important that the information we hold is accurate, complete and up-to-date. If you believe that your personal information is inaccurate, incomplete, out of date, irrelevant or misleading, please contact our Privacy Officer using the details provided below and we will take reasonable steps to correct that information.
How you can access or correct your personal information
You can request access to the personal information we hold about you by contacting our Privacy Officer using the details provided below. We will generally provide you with access, subject to some exceptions permitted by law.
Access to personal information may be refused in a number of circumstances, such as where:
• Providing access would have an unreasonable impact on the privacy of others;
• The request is frivolous or vexatious;
• The information relates to existing or anticipated legal proceedings and would not normally be accessible as part of those proceedings;
• Providing access would be unlawful;
• Denying access is required by law;
• Providing access would be likely to prejudice enforcement related activities conducted by an enforcement body;
• Giving access would reveal evaluative information in connection with a commercially sensitive decision-making process; or
• Giving access would pose a threat to the life, health or safety of any individual or to public health or safety.
If we deny or restrict access to the information you have requested, we will give you written reasons for this decision when we respond to your request. We may charge a fee to cover our costs of providing access to you and will advise you of any fee payable before we provide you with access.
Website usage
Our website is professionally hosted and operates in a secure environment. You should however be aware that there is always an inherent risk in transmitting your personal information via the Internet.
Cookies are pieces of information that a website transfers to your computer for recordkeeping purposes. The information collected may be used by Melbourne United to improve and customize your experience on our website.
In addition, we may collect aggregated non-personally identifiable data from our website to help us maintain and improve delivery of Melbourne United's online services and marketing.
This aggregated information assists Melbourne United to improve content and website navigation.
When you visit any of our online resources, our system may certain collect information about your visit for statistical purposes, including:
• Server address;
• Top level domain name (for example .com, .gov, .au, etc.);
• The date and time of your visit to the site;
• The pages you accessed and documents downloaded during your visit;
• The previous site you visited;
• Whether you've visited our site before; and
• The type of browser used.
We record this data to maintain our server and improve our services. There are several methods and packages that we use to collect visitor behaviours on each of our online platforms. Like a number of commercial website operators, Melbourne United uses tools to measure and analyse internet usage across our websites. This enables Melbourne United to track the number of unique browsers to our websites.
Links to third party sites
Whilst links to third party websites are provided on our website, we are not responsible for the content or practices of these third-party websites.
These links are provided for your convenience and do not represent Melbourne United's endorsement of any linked third-party website. We recommend that you check the privacy policies of these third parties prior to providing them with your personal information.
Changes to our Privacy Policy
We may amend, modify or replace this Privacy Policy at any time. You should review our Privacy Policy each time you visit our website or provide us with personal information.
How you can make a privacy complaint
Please contact our Privacy Officer using the details provided below if you have any concerns or complaints about the manner in which we have collected or handled your personal information. We will investigate your complaint and respond to you in writing within 30 days.
If you consider your privacy concerns have not been resolved satisfactorily by us, or you wish to obtain more information on privacy requirements, you can contact the Australian Information Commissioner on 1300 363 992 or visit their website at www.oaic.gov.au.
How to Contact Us
If you:
• Have queries, concerns or complaints about the manner in which your personal information has been collected or handled by Melbourne United;
• Would like to require a hard copy of this privacy policy or discuss any issues relating to this policy or privacy matters generally; or
• Would like to request access to or correction of the personal information we hold about you;
Please contact our Privacy officer:
• By telephone on 03 9099 5500
• By mail to Melbourne United, 77-79 Tulip Street, Cheltenham, VIC, 3192
• By email to privacy@melbourneutd.com.au
Terms of Use
1. Information on how to enter and the prizes form part of these Terms and Conditions. Participation in this promotion is deemed acceptance of these Terms and Conditions
2. The Promoters of the competition are:
· Melbourne United Basketball Pty Ltd (ABN 60 626 901 102) of 77-79 Tulip Cheltenham (“Promoter”),
· Mobil Oil Australia Pty Ltd (ABN 88 004 052 984), 664 Collins Street, Docklands, VIC, 3008 (“Promoter”),
3. Entry is only open to Australian residents aged 18 years or over who are able to travel from Melbourne, Victoria, in the event they are drawn as a winner.
4. Employees (and their immediate families) of the Promoters and agencies associated with this promotion are ineligible to enter. Immediate family means any of the following: spouse, ex-spouse, de-facto spouse, child or step-child (whether natural or by adoption), parent, step-parent, grandparent, step-grandparent, uncle, aunt, niece, nephew, brother, sister, step-brother, step-sister or 1st cousin.
5. Promotion commences a 5.00pm AEDT on 11/11/2024 and ends at 2:00pm AEDT on 15/12/2024 (“Promotional Period”).
6. To enter, individuals must, during the Promotional Period, follow the prompts to the promotion entry page, input the requested details and submit the fully completed entry form
7. The Promoters reserves the right, at any time, to verify the validity of entries and entrants (including an entrant’s identity, age and place of residence) and reserves the right, in its sole discretion, to disqualify any individual who the Promoters have reason to believe has breached any of these Terms and Conditions, tampered with the entry process or engaged in any unlawful or other improper misconduct calculated to jeopardise fair and proper conduct of the promotion. Errors and omissions may be accepted at the Promoter's discretion. Failure by the Promoters to enforce any of its rights at any stage does not constitute a waiver of those rights. The Promoter's legal rights to recover damages or other compensation from such an offender are reserved.
8. Incomplete or indecipherable entries will be deemed invalid.
9. Only one (1) entry via the online form is permitted per person.
9.1 Entrants who do not include a current registered ABN via the online form will be awarded one (1) entry.
9.2 Entrants who do include a current registered ABN via the online form will be awarded three (3) entries.
10. If there is a dispute as to the identity of an entrant, the Promoters reserve the right, in its sole discretion, to determine the identity of the entrant.
11. The draw will take place at Melbourne United Basketball Club at 77-79 Tulip Street Cheltenham on 16/12/2024 at 3:00pm AEDT. The Promotor may draw additional reserve entries and record them in case an invalid entry or ineligible entrant is drawn. The winner will be notified by telephone and in writing within two (2) business days of the draw
12. The Promotors' decision is final, and no correspondence will be entered into.
13. The first valid entry drawn will win a trip for two (2) people to join Melbourne United on the road to Wollongong, for the game on 18th of January 2025 valued at up to AU$5,000.
The Prize includes:
- A weekend in Wollongong hosted by Melbourne United. Departing Melbourne 17th January 2025, returning 19th January 2025
- Return airfares for two (2) people
- Two-nights accommodation for two (2) people
- Commemorative gift
- Private dinner hosted the night prior to the game.
- Opportunity to attend game day shoot-around
- Premium seating at Illawarra Hawks vs Melbourne United
- Additional inclusions may be added
14. The prize does not include any additional spending money, meals, taxes (excluding airline and airport taxes), travel insurance, transport to and from departure point (Melbourne), items of a personal nature, in-room charges and all other ancillary costs. In the event the winner and his/her companion miss a scheduled flight, they will be responsible for any costs associated with booking a new flight. The Itinerary is to be determined by the Promotor in its absolute discretion (including but not limited to the exact airline, departure time, arrival time, accommodation). In the event the winner wishes to change the itinerary (such as airfares), they may do so at their own expense, subject to approval by the Promotor. Frequent flyer points will not form part of the prize. The winner may be required to present their credit card at time of accommodation check in.
15. If for any reason the winner does not take/redeem the prize (or an element of the prize) at the time stipulated by the Promotor, then the prize (or that element of the prize) will be forfeited.
16. If the prize (or part of any prize) is unavailable, the Promoters, in their discretion, reserve the right to substitute the prize (or that part of the prize) with a prize to the equal value and/or specification.
17. The tickets for the Illawarra Hawks vs Melbourne United games are subject to the event venue & ticket terms & conditions. The Promotor and event organisers hereby expressly reserve the right to eject the winner (and his/her companion) for any inappropriate behaviour, including but not limited to intoxication, whilst participating in any element of the prize.
18. The total prize pool value is up to AU$5,000 ex GST
19. Prize, or any unused portion of the prize, is not transferable or exchangeable and cannot be taken as cash, unless otherwise specified.
20. In the event of war, terrorism, state of emergency or disaster, the Promoters reserve the right to cancel, terminate, modify or suspend the promotion or suspend or modify a prize, subject to any written directions from a relevant regulatory authority.
21. Entrants consent to the Promotor using their names, likeness, image and/or voice in the event they are the winner (including photography, film and/or recording of the same)in any media for an unlimited period without remuneration for the purpose of promoting the promotion (including any outcome).
22. If this promotion is interfered with in any way or is not capable of being conducted as reasonably anticipated due to any reason beyond the reasonable control of the Promotor, including but not limited to technical difficulties, unauthorised intervention or fraud, the Promotor reserves to the right, in its sole discretion to the fullest extent permitted by law: (a) to disqualify any entrant; or (b) subject to any written directions from a regulatory authority to, modify, suspend, terminate or cancel the promotion, as appropriate.
23. Any cost associated with accessing the promotional website is the entrant’s responsibility and is dependent on the internet service provider.
24. Nothing in these Terms and Conditions limits, excludes or modifies or purports to limit, exclude or modify the statutory consumer guarantees as provided under the Competition and Consumer Act (Cth), as well as any other implied warranties under the ASIC Act (Cth) or similar consumer protection laws in Victoria (“NonExcludable Guarantees”). Except for any liability that cannot by law be excluded, including the Non-Excludable Guarantees, the Promoter (including each of their respective officers, employees and agents) exclude all liability (including negligence), for any personal injury; or any loss or damage (including loss of opportunity); whether direct, indirect, special or consequential, arising in any way out of the promotion.
25. Except for any liability that cannot by law be excluded, including the Non-Excludable Guarantees, the Promoter (including each of their respective officers, employees and agents) are not responsible for and exclude all liability (including negligence), for any personal injury; or any loss or damage (including loss of opportunity); whether direct, indirect, special or consequential, arising in any way out of: (a) any technical difficulties or equipment malfunction (whether or not under the Promoter’s control); (b) any theft, unauthorised access or third party interference; (c) any entry or prize claim that is late, lost, altered, damaged or misdirected (whether or not after their receipt by the Promoter) due to any reason beyond the reasonable control of the Promoter; (d) any variation in prize value to that stated in these Terms and Conditions; (e) any tax liability incurred by a winner or entrant; or (f) use of any prize.
26. As a condition of accepting a prize, the winner (and their companion, where applicable) must sign any legal documentation as and in the form required by the Promoter, and/or prize suppliers in their absolute discretion, including but not limited to a legal release and indemnity form.
27. The Promoters collect personal information ("PI") for the purposes outlined in this clause. Entry is conditional upon providing PI. PI is collected in order to conduct the promotion and may be disclosed to third parties including but not limited to agents, contractors, service providers, call centres, prize suppliers and as required to Australian regulatory authorities. The Promoters may use the PI for sales, promotional, marketing, publicity, research and profiling purposes including sending electronic messages or telephoning the entrant in accordance with its privacy policy. The Promoter - Melbourne United Basketball’s privacy policy may be viewed at http://bit.ly/2Xjz9S1
