FCA AUSTRALIA PTY LTD trading as FCA Australia (Chrysler, Jeep, Dodge, Fiat, Alfa Romeo and Mopar)
FCAA respects your privacy and takes seriously its obligations to comply with the Australian Privacy Principles (“APPs”) contained in the Privacy Act 1988 (Cth) (as amended from time to time) (“Privacy Act”).
“Personal Information” includes information that alone or when in combination with other information may be used to readily identify, contact, or locate you (e.g., name, address, telephone number, email address, and location).
How we collect your information
In the course of providing services to you, FCAA collects your information in a number of ways.
For example, we collect information when you:
FCAA may also collect information about you that is publicly available from outside sources including information from telephone directories, the electoral roll, other websites, device ID information from mobile applications or advertisements or purchase e-mail or similar lists from third parties for advertising and marketing purposes.
Types of information we collect
The types of information we collect from you will vary depending on the purpose for which it is collected by FCAA, but may include:
Location data and other information that you provide to us may be accessed in connection with your use of a Website or Application. Your use of, and our ability to offer location based functionality is then enabled through our use and disclosure to third parties of location data and associated information. When you interact with us or purchase a FCAA product through a Website or an Application (for example, to get a quote or locate a dealer) you will be asked for information needed to complete your request. The Personal Information you provide is used, for example, to process your transactions, to create and share reports about these transactions, or to provide related customer service. When you shop online or buy direct from one of our online stores, these purchase transactions may be conducted through FCAA vendors and suppliers.
Customer's Sensitive Information
FCCA does not generally require customers to provide Sensitive Information (as defined in the Privacy Act) such as race, religious beliefs, sexual orientation or health information etc.
Occasionally a customer will advise a disability or a trade or professional association to which he or she belongs to that is sensitive information, but we do not actively seek this information. If you disclose sensitive information to us you consent to our collecting, using and disclosing this sensitive information for the purpose for which you disclosed it to us and as permitted under the Privacy Act and other relevant laws.
Contractor to FCAA
If you are a contractor to FCAA, we may collect information relating to your engagement by FCAA in relation to your qualifications, training records and logs, references, length of engagement, resume, pay rate, salary, bank account details and ABN.
If you apply for a job with FCAA, we will use the Personal Information you provide to assess your application. We may disclose your Personal Information to third party service providers to assist with the assessment which may include screening, aptitude tests, human resources management purposes such as background checks and discussing your application with referees, medical tests and health assessments.
During this process we may collect sensitive Personal Information which is provided directly by you. The sensitive information that may be collected during the employment process if given voluntarily by may include: race, religion, professional or trade association memberships, health or criminal records. As part of the application, we may ask you to undergo a medical assessment and/or complete a health questionnaire. If this occurs we may disclose your Personal Information to a third party service provider for the purposes of completing a health/medical assessment. If a health/medical assessment is required, we will ask for your consent again at the time we need to make the disclosure. If you are unable to consent to these disclosures we will not be able to consider your application for employment.
FCAA does not collect and/or process any Personal or Sensitive Information against the express wishes of an individual, unless FCAA is required by law to do so.
Anonymity and Pseudonyms
You have the right to remain anonymous or use a pseudonym when entering into transactions with FCAA, unless such anonymity or use of a pseudonym would be considered unlawful or impracticable. Please let us know if you wish to deal with us anonymously or by a pseudonym, and where possible, we will accommodate this request.
However, failing to provide your Personal Information may in some instances make it impractical or impossible to provide you with our products or services. For example, if we are unable to collect your Personal Information at the time of a new vehicle purchase, we would not be able to notify you of a product recall affecting your vehicle and would not be able to register the transfer of ownership with the relevant licensing authority.
Non-personal information, cookies and related information collection
You may set your browser to notify you when you receive a cookie or to refuse receiving it. You should be aware that this may interfere with or make you unable to use certain functionality on websites using cookies and you may not be able to take full advantage of the services available to you on our website. For example, many websites will ask your permission to use a cookie that will enable you to automatically log onto the website. Disabling or removing cookies may require you to manually log on each time you wish to visit that website.
Why we collect your information and how we use your information
FCAA collects and uses your Personal Information to provide information relating to our products and services that is relevant to your interests. We also collect your Personal Information to:
FCAA does not collect and process any Personal Information unless the information is considered necessary for the effective functioning or activities of our business. Because most of the Personal Information we receive about you is collected directly from you or you have given to a dealer who has provided your Personal Information to us, you will normally be aware of the purpose of its collection. However, in the event FCAA receives Personal Information about you from a third party other than a dealer, we will inform you as soon as practicable from whom FCAA received your Personal Information from.
Generally, FCAA only processes Personal Information for the purposes for which it was originally collected being the primary purposes stated above, unless required or authorised by or under law or if the individual concerned has consented to another intended use.
FCAA will only use your Personal Information such as an address, email address and/or phone number for the purpose of direct marketing where we have obtained your consent to do so, or in circumstances where you would reasonably expect your Personal Information would be used or disclosed for this purpose. Direct marketing activities FCAA and our related bodies corporate may conduct include contacting you by way of phone calls, mail, email, SMS text messages, mobile message services MMS or instant messaging.
Where you have provided consent or would reasonably expect us to use your Personal Information for direct marketing, we may disclose Personal Information to third parties to allow them to direct market our products and services to you in the ways described above. The types of third parties that may contact you with direct marketing are set out below in Other Information Uses and Disclosure to Third Parties. There are also times when we join with dealers and other business associates of FCAA and may undertake joint marketing of our respective products and services to you.
Your consent to receive direct marketing communications in the above ways will be deemed if you do not opt out when we offer you the opportunity to do so, and will remain current for an indefinite period of time unless and until you advise us otherwise. You can opt-out of receiving direct marketing at any time (see below).
You can let us know at any time if you do not want the personal information we hold about you to be used or disclosed for any of the above purposes, or if you do not wish to be contacted in any of the above ways, by sending an email to: email@example.com , by phone by calling 03 8698 0200 or by mail to Direct Marketing Manager, FCA Australia Pty Ltd, 437 Plummer Street, Port Melbourne, Vic, 3207.
Other information uses and disclosures to third parties
FCAA's third party service providers may occasionally have access to the Personal Information held by FCAA under conditions of confidentiality.
Our third party service providers are only authorised to use the information for the purpose for which we supply the information. Examples of the types of third parties we may need to disclose information to in the course of providing a product or service are:
FCAA may be required to disclose personal consent without consent of the individual where the law requires us to make the disclosure to bodies such as:
FCAA may use information relating to your visit to one of our Websites or Applications, or information you provide to us, for market research purposes in order to continually improve the products and services that FCAA delivers to you.
On occasions, FCAA may form relationships with other organisations. FCAA may, with your prior consent, disclose your Personal Information to these organisations so that they may offer you special offers or competitions, relevant to your preferences. FCAA only deals with parties that demonstrate the same level of commitment to your privacy as FCAA does, and can ensure compliance with the Privacy Act.
FCAA may sometimes permit our authorized service providers to have access to aggregate statistics about our customers, sales, traffic patterns, and related Website or Application information. These transfers of aggregate statistics do not involve Personal Information.
FCAA offers a variety of services and functions through its Websites and Applications. Personal Information that is collected through a Website or Application may be used and/or disclosed to third parties in order to enable us to provide functionality or services to you. For example, some FCAA Websites and Applications allow you to interface with third party websites or applications. To facilitate that connection, we may use your Personal Information and/or disclose your Personal Information to third parties. When we provide location based services enabled through a third party, we may share data with those services in order to provide the related location based service or functionality.
Mergers, acquisitions and insolvency
Transfer of Information Overseas
FCAA, as part of the FCAG, has internal reporting requirements to other FCAG entities. Other FCAG entities may also provide a range of technology, operational (such as database storage services) and customer service functions on FCAA's behalf which may involve the transfer of your Personal Information to other FCAG entities located overseas. If you are a contractor, your personnel records, which may contain Sensitive Information may be sent overseas to other FCAG entities and/or FCAG database storage services.
Some of our third party service providers to whom we disclose Personal Information to may also be located outside Australia The countries we may send your information to include: Italy, Singapore, China, United States and India.
If information has to be disclosed overseas, the overseas recipient may not be subject to privacy obligations or to any principles similar to the APPs.
An overseas recipient may also be subject to a foreign law which could compel disclosure of personal information to a third party, for example, an overseas government or regulatory authority.
If you consent to the disclosure in circumstances where we have informed you that we will not take any steps to ensure that the overseas recipient deals with your Personal Information in accordance with the APPs the overseas recipient handles the information in breach of the APPs you will not be able to seek redress under the Privacy Act, may not be able to seek redress in the overseas jurisdiction and we will not be accountable under the Privacy Act.
Accuracy of Information
FCAA takes all reasonable steps to ensure that Personal Information is accurate, up to date, complete, relevant and is not misleading. To assist us in making sure your Personal Information is accurate, up to date and complete, we may contact you from time to time to ask you to advise us of any changes to your Personal Information. If you discover any Personal Information we hold about you is incorrect, please contact us immediately and we will correct it. The contact details to correct Personal Information should be directed to the Chief Security Officer of FCAA whose details are set out under Access to your Personal Information and Further Questions.
If after receipt of your request to correct information we refuse to do so, you may request we associate the information with a statement that the information is incorrect, out of date, incomplete, irrelevant or misleading. If we refuse to correct your information we will provide you with reasons for the refusal and the mechanisms available to you to complain about the refusal.
Security of Information
FCAA takes all reasonable steps to ensure that Personal Information is kept safe from misuse, interference, loss and unauthorised access, modification and disclosure. The electronic database that holds the information is designed to restrict access to unauthorised persons.
No data transmissions over the Internet can be guaranteed to be 100% secure. Consequently, FCAA cannot ensure or warrant the security of any information you transmit to FCAA and you do so at your own risk. Once FCAA receives your transmission, FCAA makes reasonable efforts to ensure security on our systems. FCAA uses secure server software (SSL) and firewalls to protect your information from unauthorised access, disclosure, alteration, or destruction. However, please note that this is not a guarantee that such information may not be accessed, disclosed, altered, or destroyed by breach of such firewalls and secure server software. If FCAA learns of a security system's breach, FCAA may attempt to notify you electronically so that you can take appropriate protective steps. By using one of our Websites or Application, you agree that FCAA can communicate with you electronically regarding security, privacy, and administrative issues relating to your use of the Website or Application. FCAA may send an email to you at the email address you have provided to FCAA if a security breach occurs. If you become aware of any breach of security involving your Personal Information, please contact us immediately.
FCAA takes all reasonable steps to destroy or permanently de-identify Personal Information that is no longer needed for a permitted purpose and it is not required to be retained by law.
Any information disclosed in public areas of a FCAA Website or Application or other website (Facebook, YouTube, Twitter, etc.) will become public information. FCAA cannot control the use of information disclosed in public forums, such as social media forums, platforms, bulletin boards, blogs, wikis, chat rooms, and networking functions of mobile-device applications. You should exercise caution when disclosing information in these public areas, especially your location-data, and be careful how you disclose your Personal Information. Content posted in public areas of FCAA Websites or Applications, including advice and opinions, represent the views and is the responsibility of those who post the content. FCAA does not necessarily endorse, support, verify, or agree with the content posted and reserves the right to remove comments that FCAA considers to be offensive, derogatory or otherwise inappropriate. If you have any questions or comments about any content on a FCAA Website or Application please send us an email: firstname.lastname@example.org
FCAG Websites and Applications are not directed at children. If you are under 18 or otherwise would be required to have parent or guardian consent to share information with FCAA, you should not send any information about yourself to FCAA. If a person under 18 submits information through any part of a FCAG Website or Application, and FCAA learns the person submitting the information is a child, FCAA will attempt to delete this information as soon as possible. Because FCAA does not knowingly collect any Personal Information from persons under 18, FCAA does not knowingly use or disclose such information to third parties.
Access to your personal information
You may request access to Personal Information FCAA holds about you by contacting our Chief Security Officer in writing at the address below. For security reasons, we require that requests for Personal Information are provided in writing and specify the Personal Information you would like to access.
Our Chief Security Officer will consider the request and advise you of their decision in writing within a reasonable time from receipt of the request.
Where we hold Personal Information you are entitled to access, we may charge you a fee for accessing your Personal Information which will reflect our reasonable costs of retrieving and supplying the information to you.
We may refuse access to your Personal Information in accordance with the Privacy Act, including where the Personal Information relates to anticipated legal proceedings, the request is frivolous or vexatious or giving access would have an unreasonable impact on the privacy of other individuals. If we refuse to provide access, we will give written reasons for the refusal together with the mechanisms available to complain about the refusal.
Further questions and complaints
All such enquiries should be directed to:
Chief Security Officer
FCA Australia Pty Ltd
437 Plummer Street, Port Melbourne, VIC 3207, Australia
Australia PO Box 23267, Dockland 3008
Our Chief Security Officer will consider the complaint and advise you of their decision in writing within a reasonable time from receipt of the complaint.
If we do not agree with your complaint, we will provide you with reasons. If our Chief Security Officer decides that there has been a breach of the APPs, s/he will endeavour to ensure that the breach is rectified within 30 days from the date of the decision and will update you in writing. If you are still not satisfied after lodging a complaint with us and given us a reasonable time to respond, then we suggest that you contact the Office of the Australian Information Commissioner by:
Phone: 1300 363 992 (local call cost, but calls from mobile and pay phones may incur higher charges). If calling from overseas (including Norfolk Island): +61 2 9284 9749
TTY: 1800 620 241 (this number is dedicated to the hearing impaired only, no voice calls.)
TIS: Translating and Interpreting Service: 131 450 (If you don’t speak English or English is your second language and you need assistance and ask for the Office of the Australian Information Commissioner)
Post: GPO Box 2999 Canberra ACT 2601
Fax: +61 2 9284 9666
GLADIATOR OF THE MATCH PROMOTION
Terms and Conditions
1. The Richmond Football Club “Gladiator of the Match” Promotion (Promotion) is conducted by Richmond Football Club ABN 25 679 793 340 of Punt Road Oval, Richmond, Victoria 3121, email@example.com / 1300 742 466 (Promoter / RFC). The Promotion will be conducted by the Promoter in conjunction with its commercial partner, FCA Australia Pty Ltd ACN 125 965 505 (Jeep).
2. Entry into the Promotion constitutes acknowledgement and acceptance of these terms and conditions (Terms & Conditions) by you as the entrant (you). Information on how to enter, all entry instructions, advertising material and prize information published by the Promoter form part of these Terms & Conditions.
3. To be eligible to enter, you must:
1. 3.1 be an Australian resident;
2. 3.2 complete an entry form pursuant to clause 5; and
3. 3.3 comply with these terms and conditions,
4. Employees or directors of the Promoter, immediate family members of any employee or director of the Promoter, any sponsors and suppliers of the Promoter and any person who the Promoter has previously notified are not eligible to enter.
5. To enter, you must:
1. 5.1 select your best RFC player (ie your “Gladiator”) in any game during the 2020 Home and Away season via the
specified online platform at www.richmondfc.com.au: and
2. 5.2 complete and submit an entry form which includes the provision of your full name, email address and
6. Entrants are permitted to submit multiple entries
7. Entries for the Promotion open at 12pm (AEST) on 20 March 2020 and closes at 11.59pm on Richmond’s final game of the 2020 Home and Away AFL season. (Promotion Period).
8. The prize for the Promotion is a VIP match experience for 2 people (prize winner plus one guest) which comprises:
8.1 two (2) tickets to Richmond Football Club game day hospitality at a Home Game during the 2021 Home and Away Season;
8.2 the opportunity for the prize winner (and guest) to enter the arena prior to the Home Game during the 2021 Home and Away Season **; and
8.3 a 2020 team signed RFC home guernsey.
*Game and event TBA. Game to be mutually agreed upon by the prize winner and the Promoter. Event to be advised by the Promoter. **Subject to the requirements of the RFC and venue operator.
9. The total prize value is $2,500.
10. The draw will be conducted by the Promoter at 4pm (AEST) on 30 November 2020 (Draw Date) at Punt Road Oval, Richmond, Victoria 3121.
11. The judge's decision is final and no correspondence will be entered into.
12. The prize winner will be notified by phone and by email and published on the RFC website within 24 hours of the Draw Date. The prize winner will be notified about the particulars of the prize (ie hospitality arrangements, delivery of guernsey).
13. Should the prize for the Promotion remain unclaimed by 4pm (AEST) on 31 December 2020 despite every reasonable effort taken by the Promoter to contact the prize winner the Promoter may conduct an additional draw as is
necessary in order to distribute the prize at 9am (AEST) on 12 January 2021 at Punt Road Oval, Richmond, Victoria 3121. Any winner in the unclaimed prize draw will be notified by phone and by email and published on the RFC website within 24 hours of the draw date.
14. Any and all ancillary costs associated with the prize or using the prize, including but not limited to flights, transfers, accommodation and transport to and from the venue are the sole responsibility of the prize winner. The prize or any unused portion, are not transferable, exchangeable or redeemable for cash.
15. If the prize is unavailable, the Promoter, in its discretion, reserves the right to substitute the prize with a prize to the equal value and/or specification, subject to any written directions from a regulatory authority.
16. The Promoter reserves the right to prohibit the prize winner (and guest) from taking part in any or all aspects of the prize, if the Promoter determines, in its absolute discretion that the prize winner (and/or guest) not in the mental or physical condition necessary to be able to safely participate in the prize.
17. It is a condition of accepting the prize that the prize winner must comply with all the conditions of use of the prize and the Promoter’s and associated company’s requirements.
18. If the prize winner is under the age of 18 years, the prize will be awarded to the prize winner’s parent or legal guardian on behalf of the winner. It is the responsibility of the prize winner’s parent/legal guardian to prove their parental status/ legal guardianship at the time of winner notification. In the event that for any reason whatsoever a person/s mistakenly represents themselves to be a prize winner’s parent and/or legal guardian, then that person will be liable for all costs associated with relocating and/or re-awarding the prize (including but not limited to and administrative fees incurred by the Promoter).
19. The Promoter reserves the right, at any time, to verify the validity of entries. The Promoter reserves the right to verify your identity particulars (including but not limited to your identity and place of residence Proof of identification, residency and entry considered suitable for verification is at the discretion of the Promoter. Errors and omissions will be accepted at the Promoter's discretion. Failure by the Promoter to enforce any of its rights at any stage does not constitute a waiver of those rights.
20. Entries not completed in accordance with these Terms and Conditions are void. Entries will be deemed to be accepted at the time of receipt and not at the time of transmission. Incomplete, inaudible, indecipherable or incomprehensible entries will be deemed invalid. Entries will be deemed void if stolen, forged, mutilated or tampered with in any way.
21. The Promoter reserves the right in its sole discretion to disqualify any entrant who it has reason to believe has breached any of these Terms & Conditions, or engaged in any unlawful or other improper misconduct that may jeopardise the fair and proper conduct of the Promotion. The Promoter's legal rights to recover damages or other compensation from any offender are reserved. Failure by the Promoter to enforce any of its rights at any stage does not constitute a waiver of those rights.
22. In the event:
1. 22.1 of unforeseen circumstances, war, terrorism, pandemic, epidemic, state of emergency or disaster (including but not limited to natural disaster); or
2. 22.2 that this Promotion is interfered with in any way or is not capable of being conducted as reasonably anticipated due to any reason beyond the reasonable control of the Promoter;
the Promoter reserves the right, in its sole discretion, to the fullest extent permitted by law, and subject to any written directions from a regulatory authority, to modify, suspend, terminate or cancel the Promotion as appropriate.
23. To the full extent permitted by law, the Promoter, the Promoter’s officers, employees and agents, the Promoter’s related companies and all those entities' personnel exclude all liability for any loss (including any damage, claim, injury, cost or expense, including loss of opportunity) which is suffered or incurred by any individual in connection with the Promotion or prizes, including but not limited to: (i) any technical difficulties or equipment malfunction (whether or not under the Promoter's control); (ii) any theft, unauthorised access or third party interference; (iii) any entry or prize claim that is late, lost, altered, damaged or misdirected (whether or not after their receipt by the Promoter) due to
any reason beyond the reasonable control of the Promoter; (iv)any variation in prize value to that stated in these Terms and Conditions; (v)any tax liability incurred by the prize winner or entrant; (vi) any prize(s); or participation in or use of any prize(s); (vii) any direct, indirect, economic or consequential loss; (viii) any loss arising from the negligence; (ix) any liability for personal injury or death. Nothing in these conditions limit, exclude or modify or purports to limit, exclude or modify the statutory consumer guarantees as provided under the Competition and Consumer Act 2010 (Cth), as well as any other implied warranties under the ASIC Act or similar consumer protection laws in the States and Territories of Australia.
“AFL” means the Australian Football League Ltd ACN 004 155 211;
“Home Game” means a game conducted by the AFL during the Home and Away Season in respect of which
the RFC is designated the “home team”; and
“Home and Away Season” means the Australian Rules football league playing season conducted by the AFL and comprising an annual fixture of home and away games and the finals series of games as specified by the AFL.
Authorised under NSW Permit No LTPS/20/43225
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