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Frequently Asked Questions

TECHNICAL
How do I access the livestream?
You will need to register for the show before logging in. On the login page, you will be asked to enter the email that you used to register and verify your account. Upon login, you will be sent a verification code to your email address. Copy this code (ensuring there are no extra spaces) and paste it into the verification code field. Once you’ve successfully logged into the show, you’ll be put in a ‘waiting room’ while you wait for the broadcast to go live. Once the event starts, you will automatically be able to view the stream. If you are seeing a black screen, please refresh your browser screen.
What browser should I use to watch the stream?
For the best quality version of the performance, we highly recommend using the latest version of Google Chrome or Safari to stream this event.
What’s the best way to watch the stream?
You can stream the event from your mobile device, desktop computer or laptop.
What internet speed is required to watch the stream?
A minimum 20mbps download speed is recommended for high definition viewing. If you can watch Netflix or YouTube in high definition on your wifi connection with no interruptions, you should be able to stream the event. If you’re unsure about your connection, you can test your internet speed here.
Can I watch on multiple devices at one time?
No, you can only use one device to stream or cast at a time.
CASTING
How can I cast this to my TV?
You will need a Chromecast or Apple TV in order to stream/cast to your TV. If you have one of these devices, there will be a cast button at the lower right of your screen once the live stream begins.
Streaming to a TV from an iPad or iPhone?
If you are using an iPhone or iPad, you can only stream via AirPlay to your AppleTV. To cast to your Apple TV, follow the steps here: https://support.apple.com/en-ca/HT204289 NOTE: If you are watching the live stream from an iOS device (iPhone, or iPad) you cannot stream to a Chromecast device.
Streaming to TV from an Android/Google Device (Mobile, Chromebook)?
If you are using Android/Google-based devices, you can only cast to your TV via Chromecast. To use Chromecast, follow the steps here: https://support.google.com/chromecast/answer/3006709?hl=en-CA
Casting a Chrome Tab on Google Chrome (Computer)?
You can also use a Chromecast device to display a Chrome tab or entire screen on your TV. To learn how, follow the steps here: https://support.google.com/chromecast/answer/3228332 NOTE: If you are using an iOS device (iPhone, iPad), you will not be able to cast your tabs or window using Chromecast.
GENERAL
What time do I login?
You will receive an email two hours prior to the designated show time and will be able to login in at that time. We encourage you to login early to allow time to register and do any troubleshooting in advance.
I’m not available at the time of the livestream. Can I watch it at a different time?
Unfortunately as the stream is meant to be a unique experience, it will not be stored for viewing at a later time.
Where is my information stored?
When you fill out the form and provide your contact information, this data is stored by CAFA in a CRM tool called Tradable Bits. Tradable Bits complies with the Canadian PIPEDA (Personal Information Protection and Electronic Documents Act) to ensure the protection of individual information collected is protected and secure.